How to contact the CiiRUS Support Team?

CiiRUS has a full Service & Support Team equipped to rapidly research and resolve technical support inquiries. The support team prides themselves on friendly, knowledgeable service and rapid solutions. All agents are fully trained and dedicated CiiRUS agents.

Whether a quick question or a complex technical matter, the support team is here to help. Read on for detailed information about how to get in touch.

Live Chat - New!

Live agents are online Monday to Friday from 9:00 AM ET to 5:00 PM ET.

All other hours, Live Chat will suggest User Guide articles, and offer a ticket submission form.

CiiRUS One makes it easy to connect with support resources.  Simply click the "Information" icon in the bottom-right of the user interface, and select "get in touch".

Upon first interaction with the Live Chat, the AI system will automatically suggest solutions from the User Guide library. 

If the case is not resolved by these resources, the system will connect to a CiiRUS support agent for live, real-time support.

The agent will collect information about the case and work expeditiously to resolve it. Request a call at any time by simply asking. The agent may ask for specific information about the case before initiating the call. This is to ensure that every call is solution-oriented and the user's time is respected.

CiiRUS Desktop users (in fact, any user) can access the same Live Chat experience from the "Get in Touch" widget in the bottom right of the Help Center home screen.

Support Ticket

The CiiRUS Help Center includes a web form to submit a support request. The form will collect required information about the case so that CiiRUS agents can research and troubleshoot to deliver a knowledgeable first response during active agent hours.

Want to know how to place a support ticket? Click here for instructions.

Phone Support

This service is available Monday to Friday from 9:00 AM ET to 5:00 PM ET (by request only) and Saturday and Sunday from 9:00 AM ET to 1:00 PM ET (by request only).

Live support agents are available to assist via phone, provided that a support ticket has been logged through the Help Desk or Live Chat. This allows the agent to have gathered all required information, research, and troubleshooting data prior to initiating the call, saving users' time and inconvenience.

A call-back can be requested through an open ticket or Live Chat at any time agents are available, or by leaving a detailed voice message on the numbers below.

  • (321) 251-8020
  • (888) 407-0128  (US Toll Free)
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