How do I submit a Support Ticket?

The best method to submit a question or report an error is by submitting a support request, commonly known as a Support Ticket.

With the use of our ticketing system, your question is tracked and can be escalated to the correct department if needed. We strive to provide a complete and accurate response within one business day.

How do I place a Support Ticket?

To submit a support ticket, please click here.

Please fill out the form with all of the relevant information, and if applicable, please provide screenshots and the necessary steps, as this can help the team really investigate your question or issue.

Not sure how to use the form? Refer to the "How to use the "Submit a Request" form? " manual for further instructions.

After submitting a support ticket, an email will be sent with the ticket number and confirmation that the ticket was received. Please allow up to one business day for a response.

To view and track your Support Requests, create your own CiiRUS Help Center account.

Refer to the "How to view my existing support cases?" manual for further instructions.

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